Shipping policy

Shipping Policy

Thank you for shopping with Turmersed Skincare! We are committed to ensuring your order arrives as quickly and safely as possible. Please review our shipping policy for all the details.

1. Shipping Timeframes

  • Orders are processed within 2-3 business days (excluding weekends and holidays).
  • Once your order has been processed, delivery times will depend on the shipping method selected and your location. Most orders will arrive within 5-7 business days after processing, but please note that delivery times may vary based on factors like location, shipping carrier, and weather conditions.

2. Shipping Rates

  • We offer standard shipping and expedited shipping options. Shipping costs will be calculated at checkout based on your order size and delivery address.
  • Free shipping is available on orders over $X (you can customize this threshold as needed).

3. Order Tracking

  • Once your order has shipped, you will receive an email notification with a tracking number. You can track your order through the shipping carrier's website.

4. Shipping Restrictions

  • We currently ship to [list of countries/regions]. If you are located outside of these regions, please contact us to inquire about international shipping options.
  • P.O. Box addresses may not be eligible for expedited shipping. Please ensure that you provide a valid street address for faster processing.

5. Order Issues and Delays

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by the shipping carrier or weather conditions. If there is an issue with your delivery, please contact us, and we will assist you in resolving the matter.

6. Damaged or Lost Orders

  • If your order arrives damaged or you believe it has been lost, please contact us within 7 days of delivery. We will work with you to resolve the issue by offering a replacement or refund if applicable.

7. Address Accuracy

  • Please double-check your shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer. If you notice an error after placing your order, contact us immediately to update your details.

8. Shipping to Multiple Addresses

  • If you would like to ship to multiple addresses, please place separate orders for each shipping address.

9. Customer Service

  • If you have any questions regarding shipping, or need assistance with an order, please feel free to contact us at:
    support@haldibliss.com